Frequently asked questions
What are the opening hours of the guest house?
Opening hours are Monday to Friday between 09:30 and 11:00 and between 14:00 and 16:00. Saturday between 09:30 and 11:00. We are closed to customers on Sundays and public holidays. (Naturally, the staff is present to care for the animals.)
Can I arrange an appointment outside of opening hours?
Given our daily program for the animals (feeding times, resting times, exercise times and cleaning), the opening hours for clients are restricted. That can be difficult for you, but it benefits the care of your pet.
Can my dog stay for a trial day?
What’s the procedure for bringing my dog/cat?
Can my dog/cat stay in the pet hotel if s/he needs medication?
Which pets do you accept?
What are the mandatory vaccinations required for my dog/cat before they can stay?
What must or can I take with me when my dog/cat comes to stay?
Are certain breeds not accepted?
My bitch is in heat, may she stay in the pet hotel?
I have several dogs, can I bring them all to you?
What do you do if a pet becomes sick during the stay at the pet hotel?
How do you search for a suitable playmate for my dog?
What do you feed the dogs/cats?
How often do you feed the dogs and cats?
How often do you let the dogs out?
Why do you have paved outdoor exercise areas rather than grass?
How do you ensure that my dog eats (enough)?
Will my cat be stuck in a cage permanently?
I have just got a puppy/kitten. Is s/he also welcome?
How can I find the animal hotel on my navigation?
What are your general terms and conditions?
Can I come for a tour of the Dierenhotel?
How can I make a reservation?
How can I pay?
My vacation plans have been cancelled, how can I cancel the pet hotel reservation?
Can I get a discount?
Announcement regarding reservations
We don’t accept new dogs for daycare.
Fully booked for dogs: 15 July 2023 to 30 October 2023
Fully booked for dogs: 22 December 2023 to 02 January 2024
Fully booked for dogs: 16 February 2024 to 26 February 2024
Fully booked for dogs: 26 July 2024 to 12 August 2024
New customers can try to make a reservation for their pet from 1 March 2024 for all school holidays & summer holidays in 2024. This is due to the busy nature of the Animal Hotel.